1. Core Commitments
-
100% Authenticity Guarantee: All products sold on Cellucorusshop are directly sourced from official authorized suppliers or reputable manufacturers. We strictly verify the source of each batch to ensure 100% genuine products. If you receive a counterfeit product, we will provide a full refund and additional compensation in accordance with relevant laws.
-
Freshness & Quality Assurance: We ensure all products meet the latest manufacturing standards and have a valid shelf life of at least 6 months (or as specified by the manufacturer) at the time of shipment. If you receive a product with an expired or near-expired date, we will arrange for a free replacement immediately.
-
Secure Payment: We utilize industry-leading encryption technology to protect your personal and financial information. Your payment details are processed securely and will never be stored or misused.
2. Order & Shipping Support
-
Order Confirmation: After placing an order, you will receive an email confirmation within 24 hours. If you do not receive a confirmation, please contact us at
[email protected] to check the order status.
-
Shipping Inquiries: We provide a tracking number for all shipped orders. You can track the delivery progress through your account on our website. In case of delayed delivery due to force majeure or logistics issues, our support team will proactively follow up with the logistics carrier to resolve the problem for you.
3. Return & Refund Policy (Key)
Due to the special nature of nutritional supplements (hygiene and safety regulations), we have specific requirements for returns. Please review the following conditions carefully:
-
Eligible for Return/Refund Within 30 Days:
-
The product is unopened, in its original sealed packaging, and in perfect condition.
-
The product is damaged or defective upon receipt (e.g., broken seal, damaged bottle, wrong item sent).
-
You have a valid proof of purchase (order number).
-
Non-Returnable Items:
-
Opened or used products (for hygiene reasons).
-
Products without the original intact seal or packaging.
-
Perishable products with a shortened shelf life (less than 3 months remaining).
-
Refund Process: Once your return request is approved and the product is received and inspected by our warehouse, the refund will be processed to your original payment method within 3-5 working days. Please note that the return shipping fee will be borne by the customer unless the return is due to our error (e.g., wrong item, damaged item).
4. Customer Service Channels
We aim to respond to all customer inquiries within 12-24 hours during business days.
5. Privacy Protection
We strictly adhere to our Privacy Policy. All personal information provided by you (such as name, address, phone number, and payment details) is solely used for order processing, shipping, and customer service. We will not sell, rent, or share your personal information with any third party for commercial purposes without your explicit consent.
6. Policy Updates
Cellucorusshop reserves the right to update this Customer Service Policy at any time. Any changes will be posted on this page with an updated effective date. We recommend reviewing this page periodically to stay informed about our service terms.
Effective Date: Insert Date
Contact Person: Cellucorusshop Support Team
Contact Email: [email protected]
