Refund Policy

1. Eligibility for Refunds

• Unopened & Undamaged Products: The product must be in its original, unopened, and sealed packaging, with no signs of tampering, damage, or use. This requirement is strictly enforced due to hygiene and safety regulations for nutritional supplements—opened products cannot be resold and pose potential health risks.
• Damaged, Defective, or Incorrect Products: If you receive a product that is damaged (e.g., broken bottle, leaking supplement), defective (e.g., expired, contaminated), or incorrect (e.g., wrong product, wrong quantity), you are eligible for a full refund or free replacement, regardless of whether the packaging is opened (proof of damage/defect is required).
• Valid Proof of Purchase: You must provide a valid proof of purchase, including your order number, the date of purchase, and the product(s) being refunded. This information can be found in your order confirmation email or your account on our Site.

2. Non-Refundable Items

• Products that have been opened, used, or tampered with (including broken seals, opened bottles, or partially consumed supplements).
• Products without their original, intact packaging or labels.
• Products with a remaining shelf life of less than 3 months at the time of delivery (unless the product is expired or defective).
• Gift cards, digital products, or promotional items (unless defective).
• Products purchased during special promotional events (e.g., clearance sales, limited-time discounts) unless the product is damaged, defective, or incorrect.

3. Refund Request Process

1. Submit a Refund Request: Contact our support team at [email protected] with the subject line “Refund Request - Your Order Number”. In your email, include:
   1. Your full name and email address associated with your account.
   2. Your order number.
   3. The name and quantity of the product(s) you wish to refund.
   4. A detailed reason for the refund (e.g., damaged product, wrong item, unopened return).
   5. Photographic/video proof (if applicable) of damage, defect, or incorrect product.
2. Review & Approval: Our support team will review your refund request within 1-2 business days. We may contact you for additional information or clarification if needed. Once approved, we will send you a confirmation email with instructions for returning the product (if required).
3. Return the Product (if required): For eligible unopened returns, you must ship the product back to our warehouse within 7 business days of receiving the refund approval. You are responsible for the return shipping fee unless the refund is due to our error (e.g., damaged, defective, or incorrect product). We recommend using a trackable shipping method, as we are not responsible for lost or damaged return packages.
4. Inspection & Refund Processing: Once we receive and inspect the returned product (to verify eligibility), we will process your refund within 3-5 business days. The refund will be credited to your original payment method (e.g., credit card, PayPal). Please note that processing times may vary depending on your payment provider—allow 5-7 additional business days for the funds to appear in your account.

4. Refund Amounts

• Full Refund: Issued for eligible unopened products, damaged/defective products, incorrect products, or expired products. The full purchase price (including any applicable taxes) will be refunded. If the refund is due to our error, we will also reimburse the original shipping fee and return shipping fee (provide proof of shipping cost).
• Partial Refund: May be issued in rare cases (e.g., partial damage to a multi-pack product) at our discretion. The partial refund amount will be determined based on the extent of the issue and will be communicated to you before processing.

5. Exceptions & Special Cases

• Force Majeure: We are not liable for refunds for orders delayed or damaged due to unforeseen circumstances (e.g., natural disasters, logistics disruptions, government restrictions). In such cases, we will work with you to arrange a replacement or store credit if possible.
• Order Cancellations: If you wish to cancel an order before it is shipped, contact us immediately at [email protected]. If the order has not yet been processed, we will issue a full refund. If the order has already been shipped, you will need to follow the standard refund process outlined above.
• Store Credit: In some cases, we may offer store credit instead of a monetary refund (e.g., if you prefer it, or for non-eligible refunds that we approve as a courtesy). Store credit is valid for 12 months from the date of issuance and can be used for any purchase on our Site.

6. Dispute Resolution

7. Policy Updates